FAQ

 

How can I customize my project further?

Customization options include selecting the size, shape, and design of the stone, as well as adding personalized text or images. Our team works closely with you to ensure that the final product reflects your vision.  Fill out the form on the "Commissions" page to get a quote.

What materials are used in your work?

Our creations are crafted from high-quality stone materials that are durable and weather-resistant. This ensures that your memorial will withstand the elements and remain a lasting treasure for decades to come.

How long does it take to receive my order?

Ordering with our online designer tool we typically ship within 7 to 10 days.

The production time for custom commissioned projects typically ranges from 2 to 4 weeks, depending on the complexity of the design and current order volume. Shipping times may vary based on your location.

What is your return policy?

Due to the personalized nature of our products, we do not accept returns unless the item is damaged or there is an error in the engraving. In such cases, please contact our customer service team within 14 days of receiving your order for assistance.

Can I see a proof of my design before it is created?

Yes, we provide a digital proof of your design for approval before proceeding with production. This allows you to review and request any necessary changes to ensure your complete satisfaction.

How do I care for my stone?

To maintain the appearance of your memorial, it is recommended to clean it periodically with mild soap and water. Avoid using harsh chemicals or abrasive materials that may damage the engraving or surface of the stone.